Refund Policy

1. Payment and order cancellation

Retail orders are paid by bank transfer. You may cancel an order for a full refund at any time before it is dispatched — email admin@fragrancesarab.com with your order number. Refunds are returned to the same bank account within 7 business days of approval.

2. Damaged, defective or wrong items

Inspect your parcel on arrival. If an item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging. Approved claims receive a free replacement or a full refund for the affected items, including any shipping paid on them.

3. Lost shipments

If a tracked shipment shows as delivered but has not arrived, or is lost in transit, contact us within 7 days. We investigate with the carrier and either re-ship or refund in full.

4. Returns of unopened items

Unopened, unused products in original packaging may be returned within 14 days of delivery. Return shipping is paid by the customer unless the return is due to our error. Sealed fragrances and oils that have been opened cannot be returned for hygiene and authenticity reasons.

5. Wholesale quotes

Submitting a wholesale quote request involves no payment. Wholesale orders are payable only after you accept our written quotation; cancellation terms for wholesale orders are stated on the accepted quotation.

6. How refunds are paid

All refunds are issued by bank transfer to the account used for the original payment. We do not refund to alternative accounts, cards, or third parties.

Questions? Email admin@fragrancesarab.com or use the contact page.